This Refund & Cancellation Policy governs all bookings made through Official Hottley Website (www.hottley.com) or Hottley’s reservation desk for Villas, Apartments and related accommodation services. By confirming a booking with Hottley, the guest agrees to the terms outlined below.

 

 

1.Any cancellation request must be submitted in writing via email or WhatsApp by the lead guest.

2.The cancellation will be considered effective only after the request has been received and acknowledged by Hottley.

3.The following cancellation charges will apply depending on the time of cancellation relative to the check-in date:

 

•100% refund of the booking amount, OR

•Option to reschedule the booking.

 

•80% refund of the booking amount, OR

•Option to reschedule the booking.

 

•50% refund of the booking amount, OR

•Option to reschedule the booking.

 

Within 15 days of the check-in date

•No refund will be applicable, and

•Rescheduling will not be permitted.

 

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If the guest chooses to reschedule instead of cancelling:

1.Rescheduling is allowed only once per booking.

2.The revised booking must be scheduled within 6 months of the original check-in date.

3.Rescheduling is subject to availability of the property.

4.The duration of the rescheduled booking must be equal to or longer than the original booking.

5.If the revised dates fall under a higher tariff period, the guest must pay the applicable price difference.

6.Once a booking has been rescheduled, no further rescheduling or refunds will be permitted.

 

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Bookings made for the following prime dates are strictly non-refundable and cannot be rescheduled, regardless of the cancellation date:

•Holi Weekend

•Diwali Weekend  

•24 December – 1 January

 

These dates fall under peak demand periods, and therefore the standard cancellation policy does not apply.

 

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1.Once a booking is confirmed, the duration of stay cannot be reduced at the time of check-in or during the stay.

2.If the guest wishes to reduce the number of nights before the check-in date, the cancellation policy will apply to the cancelled nights.

3.Any modification requests are subject to availability and approval by Hottley.

 

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If a guest fails to arrive at the property on the scheduled check-in date without prior written communication, the booking will be treated as a No-Show.

 

In such cases:

•100% of the booking amount will be charged, and

•No refunds or rescheduling will be provided.

 

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If a guest decides to check out earlier than the confirmed booking duration:

•No refund will be provided for unused nights.

 

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If a booking is made through third-party platforms, Hottley Certified Travel Partner or online travel agencies (OTAs) such as Airbnb, Booking.com, or similar platforms:

•The cancellation and refund policy of the respective platform/ agency will apply.

•Guests must contact the respective platform directly for cancellations and refunds.

 

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While such situations are extremely rare, Hottley reserves the right to cancel a booking under exceptional circumstances.

1.In the unlikely event that Hottley must cancel a confirmed booking, we will make reasonable efforts to provide alternative accommodation of similar standards.

2.If suitable alternative arrangements cannot be provided, the guest will receive a full refund of the amount paid for the booking.

3.In case of cancellation by the host, Hottley will not be liable for any travel or related expenses incurred by the guest, including flights, train tickets, taxi bookings, or other travel arrangements.

 

Guests are advised to make travel arrangements at their own discretion.

 

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Hottley shall not be held responsible for cancellations, interruptions, or inability to provide accommodation arising from circumstances beyond our reasonable control. These may include, but are not limited to:

•Natural disasters or acts of God (such as floods, earthquakes, storms, etc.)

•Government restrictions, travel bans, or lockdowns

•Strikes, labour disputes, or industrial actions

•Civil unrest, riots, war, or similar events

•Infrastructure failures such as prolonged power outages, water supply disruptions, or other essential utility failures

•Flight/ Train cancellations, airline delays, or any other transportation disruptions affecting the guest’s travel plans

 

In the event that a booking is cancelled or affected due to any such circumstances, no refund, compensation, or liability shall be borne by Hottley, as these situations are beyond our control.

 

Guests are encouraged to make travel arrangements with adequate travel insurance where applicable.

 

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1.For cancellations eligible for a refund, the refund will be processed within 7–10 working days after confirmation of cancellation.

2.Refunds will be credited only to the original payment method used during booking.

3.Any payment gateway charges, bank charges, or transaction fees may be deducted from the refundable amount where applicable.